Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for orders over $250 within the Austin city limits. For orders under $250, we charge $25 for local delivery.

Deliveries are made from 9AM to 5PM on Monday through Friday, except holidays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at 2213 Poquito Street, Suite 108, Austin, Texas. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10AM to 4PM on Monday through Saturday except holidays. Please have your order confirmation email with you when you come.

International Shipping

We do not make international shipments at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

Our providers will not deliver to P.O. Boxes. 

Damaged Receipts

In the event that your order arrives damaged in any way, please email us as soon as possible at support@brotherfriend.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.